Many tools and resources focused on facility organization and management strategies have been created over the last decade. Below is an interactive resource that provides the most useful documents within the context of our defined scope of facility management capability and leadership, information systems use, performance measurement and management, and team-based care organization.
This systematic review investigates the barriers and facilitators to the implementation and adoption of HIE in LMICs...strong leadership and clear policy direction coupled with the financial support to acquire essential technology, improve the communication network, and provide training for staff all helped to promote implementation."
This technical table summarizes common challenges faced in building effective integrated behavioral health care teams and strategies for addressing these challenges. The core principles identified are shared goals, clear roles, mutual trust, effective communication, and measurable processes and outcomes.
This implementation guide addresses "why care teams are important for improving patient care and ways to build an effective care team that meet patients’ needs and expectations." It identifies "four principles that should guide any effort to provide continuous, team-based care, and presents detailed steps on how to implement continuous, team-based care."
This resource provides a proposed conceptual blueprint for patient-centered team-based care and strategies for providing patient-centered team-based care, of particular relevance in the midst of increasing emphasis on delivering high-quality primary care.
"This paper...explores how to improve HIS to address the burden of data collection that falls to healthcare providers. The aim is to discover ways to help providers collect good-quality data without compromising the care they give to their clients. It provides a series of recommendations for data collection and HIS."
This implementation guide outlines strategies for guiding organizational transformation, centering on the importance of visable and sustained engagement of leadership along with time and resource allotcation for innovation, and creating a supportive environment for staff.
This framework "highlights the current status of interprofessional collaboration around the world, identifies the mechanisms that shape successful collaborative teamwork and outlines a series of action items that policy-makers can apply within their local health system," which is of relevance at a time when the world is facing a shortage of health workers.
These guidelines "focus on supportive supervision, a process that promotes sustainable and efficient program management by encouraging effective two-way communication, as well as performance planning and monitoring." They include case studies and available tools to understand context, incorporate supervisors in the training process, maintain motivation and build sustainability.
"This document is a set of voluntary heath and management guidelines for corporations and their supply chains to promote continual improvement and application of good practices, better access to...health services, and more effective use of health resources at workplaces in the developing world."
This technical brief serves as a guide for quantifying absenteeism, understanding the issues impacting absenteeism, and methods to reduce absenteeism.
This website centralizes management materials for all levels of managers working on health services delivery. Of particular relevance are the resources on supportive supervision of staff.
"This article presents a framework to help practitioners and researchers diagnose the constraints to performance of CHWs and guide programmatic and policy responses...It is based on three interdependent and interacting domains: means (whether an individual is capable of performing), motives (whether an individual wants to perform) and opportunity (whether the individual has the chance to perform)."
This manual is "intended for use in countries with high HIV prevalence and provides operational guidance on delivering HIV services at health centres." The chapters on Leadership and Management and Quality Improvement outline clear guidance for best management practices.
The conclusion of this book underlines the twofold approach of performance measurement: promoting accountability and improving the performance of the health system. It draws out the most important lessons for policymakers, including: conceptual frameworks, selecting measures, statistical issues, incentives, policitics and stewardship.
This implementation guide addresses how to choose and use a formal QI model, establish and monitor metrics to evaluate efforts and outcomes, and ensure that patients/families/providers and care teams are involved in QI activitites.
This implementation guide addresses the optimization of health information technology (HIT) to meet criteria for meaningful use.
This resource hub centralizes materials for frontline managers, including toolkits for being in a leadership role, implementing PHC, PHC financing and costs, quality in PHC, PHC indicators, and country experiences.
This guide provides a standardized reference for the design and scale methods of ensuring supportive supervision in the health workforce.
This blog post highlights the approach and frameworks a monitoring and evaluation team in Ethiopia used to understand and illuminate potential solutions for their low data quality scores.
This website centralizes resources for managers, or their supporters, working in settings with limited resources who make decisions on staff/budgets/drugs and other resources.
"These modules have been designed to provide immunization managers with up-to-date technical information and explain how to recognize management and technical problems and to take corrective action and how to make the best use of resources."
Exemplars in Global Health aims to help public health decision-makers around the world identify and analyze countries that have made extraordinary progress in important health outcomes and disseminate the key takeaways. The lessons and topics contained in this growing list of Exemplar narratives will be a resource to leaders committed to improving health and achieving success in their countries, including via Community Health Workers. Users can learn more about Community Health Workers and Community Health Worker exemplars on the Exemplars in Global Health webpage.
"The new SCORE for Health Data Technical Package forms the cornerstone of WHO’s efforts to strengthen health information systems worldwide, and countries’ capacity to generate, analyse and use health data (i.e. health status and health intervention). The package is published during one of the most data-strained public health crisis responses ever – that of the COVID-19 pandemic2 – which is placing a huge burden on already overstretched health and health-related data systems worldwide. The SCORE for Health Data Technical Package can guide countries to take action by providing a one-stop shop for best technical practices that strengthen health information systems, using universally accepted standards and tools."